Returns

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 28 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).  

Personalised products and made-to-order products cannot be returned unless faulty. Methods of return are as follows: 

• To our Store. The easiest and quickest way to return your item or items is to take them to our Store for a replacement or refund along with your copy invoice as proof of purchase.  
• By post (if the item has been posted to you) To return an item by post you must firstly contact Godley’s Cycles Ltd. We will issue a Returns Authorisation Number which must accompany the goods being returned. Items returned without a Returns Authorisation cannot be accepted. Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details and we will send you an email containing a returns note. When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavor to send you a replacement or refund your payment within 14 days, providing your Returns Authorisation is included with the items returned.  

Promotional items 

When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, ‘Buy One, Get One Half Price’ offer, ‘3 for 2’ offer, or a ‘Buy , Get a Free’ offer, or any other form of multi-purchase offer all of the items involved in the offer must be returned. When returning goods, if no fault is found we do not refund delivery charges and may also charge for collecting the goods. We will endeavour to process returns within 14 working days of receipt. You can contact Godley’s Cycles Ltd for further information. This does not affect your statutory rights.